At Simpli Must Have, your happiness is our priorityâthatâs why weâve got our Happiness Guarantee. If somethingâs not quite right, you can return or exchange any item for store credit within 30 days of receiving your order.Â
What Happens to Returns?Returned items donât go to wasteâtheyâre donated to the homeless and disadvantaged through our partnership with Salvos & Lifeline. So, while your order might not have been a perfect match, it can still make someone elseâs day!
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How to Return or Exchange:
Email our team: hello@simplimusthave.com
Please Include:
- Your name
- Your order number
- The reason for your return/exchange
Once approved, weâll send you either a return label or a gift card equal to the value of your order.
Important Details:
Items must be unworn and unwashed for returns or exchanges.
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Custom & Limited Edition Products
Custom-made & limited-edition items are non-refundable.
- Custom orders are uniquely made just for you and can only be exchanged if damaged or defectiveânot for a change of mind.
- This policy applies to all limited-edition products too.
Damaged or Quality Issues? Weâve Got You!
If your parcel arrives damaged or thereâs a quality issue, donât stressâweâll sort it out!Â
Just email us at hello@simplimusthave.com and weâll make it right.
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Shop with confidence, knowing weâve got your back every step of the way!